Operations Control System

The Command Center for modern public transport. Qbuzz provides the all-in-one Operations Control System designed to give public transport operators complete control, unparalleled insight, and the power to act decisively. Move from proactive, data-driven management and deliver a more reliable, efficient, and safer service to you passengers.

A smoother, smarter, safer and more sustainable operation

Achieve total situational awareness. Gain a complete, real-time overview of your operation. See the status of every vehicle, driver, and trip on a live map. Notifications on everything from punctuality and crowding to vehicle health and battery safety, mean you see issues arise and can act before they impact your service.

Master Incident Management. From minor delays to major collisions, our comprehensive incident management system ensures nothing is missed. Log, track, and manage every event in a structured way. Instantly communicate with drivers, inform passengers about trip changes, and dispatch the right personnel.

Empower your team to act instantly. Give your traffic controllers the tools they need to be effective. With integrated contact details, outbound calling, and a clear view of available support staff, your team can coordinate a rapid and effective response to any situation, minimizing downtime and disruption.

Unlock deep operational insights. Our powerful filtering and reporting tools allow you to analyse performance across any variable – be it a specific line, vehicle, driver, or time of day. Understand the root causes of delays, identify trends, and make data-backed decisions to continuously improve your service.

Streamline communication and reporting. Keep all your stakeholders informed, effortlessly. Automatically generate and email daily reports, send incident summaries to relevant teams, and ensure a seamless flow of information between your control center and other departments through our integrated incident service interface.

Your toolkit for control

Live Operations Dashboard. A complete trip overview with crowding indicators, and live vehicle location on an interactive map. Zoom in from a high-level service view right down to the individual trip details.

Comprehensive Incident Management. Create, view, and update incidents across a wide range of categories (e.g. collision, damage, telematics, personnel, infrastructure). Log trip expirations, communicate passenger information, and maintain a complete record of events.

Proactive Notification Center. Receive automated alerts for critical events, including punctuality deviations (early/late), connection issues, vehicle status, telematics failures, crowding, State-of-Charge (SoC), driver attendance, and battery safety warnings.

Active Filtering and Search. Instantly find the information you need with powerful filters for concessions, date, modality, driver, trip, line, vehicle, and more. Quickly access summaries of all registered messages related to a specific driver, vehicle, or line.

Integrated Communication Hub. Access a full contact directory with outbound calling capabilities. Log driver changes, create and manage disruptions, and send incident reports and daily summaries via the integrated mail service.

Deep Vehicle and Driver Insight. View the complete trip file, monitor the real-time status of in-vehicle telematics, and flag specific rides for follow-up. Get clear overview of the availability of all operational employees.

Seamless System Integration. Qbuzz solutions is designed to be the heart of your operation, with an interface that allows for smooth data exchange with various data sources, incident follow-up and handling systems.