How to travel by bus in Groningen and Drenthe
On our homepage you will find our journey planner. There you can enter where you want to travel from and to. You can also enter an address, postcode or bus stop. The journey planner will give you the best routes plus ticket prices. The various travel options are shown on the left.
Ticket on the bus
In Groningen and Drenthe you can buy a paper ticket on the bus. There are different types of tickets, which are available from the bus driver. The bus driver can give you advice on which ticket you need. You can only pay in cash, preferably the exact amount. The bus driver does not accept 20, 50 and 100 euro banknotes or notes in larger denominations.
Public transport chip card (OV-chipkaart)
In addition to paper tickets, a public transport chip card can be used for travelling. The OV-chipkaart is the national public transport ticket for buses, trains, trams and metros in the Netherlands. In Groningen and Drenthe you can use the OV-chipkaart to travel on all buses, except for the buurtbus (volunteer bus service) and the regiotaxi (regional taxi).
When you buy an OV-chipkaart, you can choose between two different types of cards. The anonymous or the personal OV-chipkaart. You can load pay-as-you-go credit (travel credit) onto the anonymous card. In the case of the personal OV-chipkaart, it is also possible to load season tickets onto the card and to take advantage of age discounts. The cards are €7.50 each and are valid for 5 years. Before you can use them, you will have to buy travel credit or a season ticket and load it onto the card. In Groningen and Drenthe, yellow add value machines can be found in various locations. At these machines you can top up your travel credit, collect your travel products and print a transaction overview of your last ten rides.
The OV-chipkaart allows you to pay per kilometre travelled. For each ride you pay a boarding rate and also an amount per kilometre. The maximum fare is €8 per ride without a transfer. The maximum fare for the night bus is €5 in the city of Groningen and €8 in the surrounding province of Groningen. Please make sure that you check in at the start of your journey and check out at the end of it. More information on using the OV-chipkaart for your travels you will find here.
Advice: be on time at the bus stop
We advise you to be at the bus stop about 5 minutes before departure.
You can identify your bus by its route number and its final destination, which are displayed on the front of the bus. Please raise your hand when you see the bus coming. That way the bus driver will know for sure that you wish to board and are not waiting for a bus on another route. If it is dark, you could show the lit-up screen of your mobile phone. You can buy a ticket from the bus driver or touch and hold your OV-chipkaart to the card reader at the entrance.
Do you have to change buses and not enough time? Please tell the bus driver when you get on the bus. He or she will inform the driver of the bus you wish to travel on. This service can only be provided on large buses; it is not yet available on minivans.
Travel information en route
The next bus stops appear on the screens in the bus, so you can see whether the bus is approaching the stop where you need to get off. The screens also show interchanges and train and bus connections. In addition, the next stop is announced automatically over the public address system. Please press the stop button before the bus arrives at your stop. The screens also display the latest departure times (including any delays) of trains that you can change to.
Rules on the bus
To ensure that our customers' journeys run as smoothly as possible, a number of house rules apply on our buses.
- Everyone must have a valid ticket (paper ticket or OV-chipkaart loaded with travel credit or a season ticket)
Please show it to the driver when you get on the bus
- Together we keep the bus clean and tidy
That's why we do not eat and drink on the bus
- Nobody causes a nuisance
Please do not listen to loud music and do not have loud conversations on the phone
- We help each other when needed
Please make room for travellers with disabilities
- Getting on and off a bus: you are supposed to get on at the front and to get off at the back. The only buses where you can use all doors to get on are those on routes 11 and 15.
- Children aged 3 and under travel for free.
- The following tickets* include travel for one adult (aged 18 or more) and three children aged 4 to 11 inclusive:
- OV-chipkaart (loaded with travel credit or a season ticket)
- Euro ticket or Dal-Dagkaart (day-ticket for off-peak hours)
- P+R ticket
- Buurtbus ticket (volunteer bus service)
- Pets are allowed, on condition that they do not cause a nuisance.
- You can take your folding bike for free on the bus. On the condition, of course, that this does not lead to an unsafe situation. The bus driver decides whether your folding bike can be carried at that point in time.
- Buggies are welcome on our buses. The buses have a designated space for two prams/buggies or one wheelchair. Of course, the prams/buggies must not cause inconvenience. You should therefore bear in mind the following:
- First, tell the bus driver what you want to do.
- The designated space for two prams/buggies or one wheelchair is located in the middle of the bus. You do not have to take your child out of the pram/buggy. A wheelchair always has priority.
- Is there no space for your pram/buggy? In that case, fold your pram/buggy, take your child on your lap and make sure to sit on a seat with your back turned to the bus driver.
* This does not apply to travel by regiotaxi.
Qbuzz Customer Service
Telephone: 0900 – 7289965
Whatsapp: 06 - 5747 4275
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General transport conditions
The general conditions governing urban and regional public transport apply to our services.